Training
Our training has been rated as outstanding by attendees over the past 9 years. We have been voted the best UK Specialist Charity Retail Training Business in 2024, 2023 and 2022.
Our Training and Development programs empower charity retail teams through interactive workshops, hands-on exercises, and real-world scenarios tailored to the sector. We cover key areas like pricing of donations, use of retail space, improving the customer journey, hot spots, visual merchandising, Gift Aid and retail operations equipping teams to deliver enhanced store performance with increased profits, sales and brand reputation. It has been proven to improve performance.
Sam Husband, North Devon Hospice
"They were very professional, yet sensitive to the needs of a team of staff and volunteers. They worked in a very motivating and collegiate way."
Amanda, Age UK Durham
"We received extremely valuable guidance, support and training for all of the team, and they made the team including volunteers feel at ease throughout the week."
Dallas Pounds
"They use this knowledge to work with your team and create a vision for your retail business, and then help you deliver it"
Maureen Thompson, Teesside Hospice
"The training day was very specific to maximise the main areas of weakness"
Jane Bradshaw, St Teresa's Hospice
“We had a full day workshop for staff and volunteers which for me was a real highlight, run by Barry and presented extremely professionally."
Amanda, Age UK Durham
"We received extremely valuable guidance, support and training for all of the team, and they made the team including volunteers feel at ease throughout the week."
Guidance through the process
We give you more than just a resource—we can support you through implementation, helping your team master the changes for maximum impact and improved performance.
We received extremely valuable guidance, support and training for all of the team, and they made the team including volunteers feel at ease throughout the week. The merchandising training was fantastic and will be taking this onboard and ensuring standards are maintained The team and I was involved with every step, and included in all discussions around the plans and agenda for the week. The information, knowledge and training we all received was fantastic and we all learnt so much. All the team were very approachable, and i felt i could ask any questions needed and have an input in everything.
Amanda
Age UK Durham
Barry Moles delivered the Skyline Commercial Training for Charity Shops to our full team of Managers and Assistant Managers. The day was informative, fun and covered several key areas which kept interest levels high. The feedback we received was the most positive I have heard for many years with long serving Managers taking fundamental action to improve sales and gift aid as a direct response to what they had learnt.
Anne Edge
Hope House Children's Hospices
I have found Skyline to be professional, responsive and straightforward to work with, I have no hesitation in recommending Skyline. The Health Check and Strategic Review have proved to be value for money and have certainly focused the hospice team.
Maureen Thompson
Teesside Hospice Care Foundation
We had a full days training with the managers of both hospice’s which me and fellow CEO attended. The training day was very specific to maximise the main areas of weakness. Barry was a motivational high energy trainer who certainly made the session into an interactive highly charged event with lots of fun.
Maureen Thompson
Teesside Hospice Care Foundation
Skyline Business Services conducted a health check of our charity shops and I was impressed by the wealth of experience and good information they brought to the table. The briefing they gave me at the end of the health check was invaluable, and we finished the review with a workshop for staff and volunteers which for me was a real highlight, run by Barry and presented extremely professionally. Everyone went away motivated, understanding their achievements already, and ready to implement improvements. We are now using the strategy they produced to take our retail operations to the next level.
Jane Bradshaw
St Teresa’s Hospice
I would not hesitate to recommend Skyline to any charity, especially the Skyline Health Check and commercial training. I have found the Skyline team very professional, highly knowledgeable, supportive and they have helped us resolve some inherent long-term challenges leaving us in a good place to take retail forward.
Alpana Malde
St Luke's Hospice
I highly recommend Skyline to any charity looking to unlock the full potential of its retail portfolio. Skyline's knowledge and expertise in Charity Retail is unparalleled. Their Skyline Health Check proved invaluable in identifying areas for improvement while highlighting both quick wins and longer-term solutions to help increase revenue and profitability. Additionally, Skyline provided commercial training to our retail staff, which has put us in a great position to pursue our ambitious growth strategy.