Skyline were able to step in to help us when we had a critical gap in our retail management staffing. This was a straightforward choice for us as it was very clear from our initial meeting that the team at Skyline were very knowledgeable about and expert in the charity retail sector. Through the turnkey solution, Skyline were able to quickly pick up full responsibility for our retail operations. Keen to bring clear added value to the process, Skyline completed a full health check of our operations immediately prior to commencing the turnkey solution and as a result were therefore able to begin to implement the recommendations and changes arising from the health check as part of the turnkey solution.

Barry and his team ensured we were fully informed, appraised and updated throughout the tenure of the turnkey. I particularly welcomed the straightforward and honest discussion and analysis that was given during our meetings. The existing strengths of our retail operations were fully acknowledged and recognised alongside the identification of the key areas where we could further improve our performance – a truly balanced and pragmatic approach to the appraisal of our retail business, which was very refreshing.

The lead retail consultant on the ground engaged very effectively with our shop managers and facilitated change in a very supportive and consultative way. We established very effective partnership working with Skyline which helped us immeasurably as a charity. Their input delivered a very effective injection of re-engagement, motivation and development for our retail team which has achieved positive results.